Joshua Tree Pet Resort - FAQ
          JOSHUA TREE PET RESORT! - Your Happy Dog is Our Best Referral!

FAQ

Q. Do I need to make reservations?
A. Yes.
 
Q. What time can I drop off/pick up my dog?
A. 8-10am or 4-6pm 7 days a week.

Q. Do I have to fill out paper work when I bring my pet for the first time?
A. Yes! Allow 10-15 minutes to read and fill out  paper work. 2 pages front and back.
 
Q. Can I pay with a credit card?
A. No. We don't accept credit cards, but we gladly accept cash and checks!

Q. Do I have to bring my vaccine records every time I bring my dog/cat?
A. No. You just have to bring the records on your first visit and when vaccines are updated. We keep your records on file.
 
Q. Can you vaccinate my pet if he is missing any of the vaccines needed for boarding?
A. Yes, we sure can! We charge $25/vaccine. We offer DH2PP (Distemeper/Parvo combo), Bordetella  and Rabies for dogs; and FVRCPC and Rabies for cats.

Q. Can I bring my dog/cat for just vaccines and micro chipping even if we are not boarding?
A. Yes. Just call to make an appointment.
 
Q. Is somebody on the premises 24/7?
A. Yes. Our home is on the premises.  We are here unless we are running errands.
 
Q. Why can't I drop my dog off whenever I want to?
A. It's for safety factor for both the owners and dogs. We don't want to interrupt the dog's outside play time, we could be in the middle of bathing a pooch or out for a walk.
 
 Q. Can I come and see the facility?
A. Yes. Please make an appointment so we can make sure the dogs are kenneled and not outside playing during your visit. Safety is our main concern.

Q. How long do the dogs get to spend outside?
A. We utilize the outside play areas as much as we can. The outside time depends on your dog's needs. Puppies have different needs than a senior dog. It's also breed related. If the weather permits and your dog is up for it, he/she can stay outside most of the day. A tired dog is a content dog.
 
Q. Can my Pitx be part of play dates?
A. Yes, as long as he/she passes the temperament test, is already socialized, and fulfill the requirements.
 
Q. Can my dog be part of play dates even though I'm not sure if he/she is dog-friendly?
A. No. Your dog must have been socialized prior to his/her stay if you want him to have play dates. We do what we can to prevent dog fights including temperament test prior to all group.
 
Q. Do you accept all dog breeds?
A. No. Our insurance policy doesn't allow us to board pure Pit Bulls. Most Pitx are ok as long as they are friendly. We don't take ANY dogs that are aggressive, no matter what breed they are.
 
Q.Can I board my 3 month old puppy?
A. No. They have to be at least 4 months old and fully vaccinated including: 3 sets of DHPP, 2 sets of Bordetella and Rabies plus a worming.
 
Q. Do you charge extra for large dogs?
A. No.
 
Q. Do you have a different boarding fee for puppies or senior dogs?
A. No. Puppies, adults and seniors are all $30/dog/day, unless the dog has special needs. Then we charge $35/dog/day.
 
Q. How many times a day do you feed the dogs?
A. How ever many times he/she is fed at home. We follow the schedule the dog is accustomed to.
 
Q. Can I bring toys for my dog?
A. Yes, you may, but please don't bring your dog's favorite, in case he takes it outside and it gets lost. We are not responsible for lost or forgotten items. Make sure to check your bags when you pick up to ensure you have all your dog's belongings. All toys must be marked with the dog's name.
 
Q. Can I bring a blanket or a bed?
A. Yes, but make sure you don't bring too big of a bed. It needs to be able to fit into the washer in case it's soiled. We need a way to be able to identify items so all belongings need to be marked with your pet's name. Also, bear in mind your dog might destroy the bed as some dogs behave differently in a kennel facility vs. a home environment.

Q. What happens if I bring my dog and he/she turns out to be aggressive after I leave?
A. We usually notice pretty quickly after meeting a dog if there will be a problem. On rare occasions, a dog can turn aggressive after the owner leaves. In those cases, we have to use additional staff as well as caution to prevent getting bitten and injured. We do charge a $15 handling fee on top of our regular boarding rate for this service. If you don't know how your dog will act while boarding, you might want to bring her for doggy day care prior to your departure. Please note this is very rare and doesn't happen very often.
 
Q. Do you offer both long and short term stays?
A.Yes. We offer doggy day care, short as well as long term stay.

Q. Since the owner is a veterinarian can you treat my pet in case of an emergency?
 A. We are not set up as a veterinary clinic so we would take your pet to your local veterinarian or the closest emergency clinic in case of an illness.
 
Q. My dog is very nervous and get anxious while being away from us. Can you give my dog something to relax?
A. Yes, we can give your dog a treatment to take the edge off if he/she needs it. First, we try other methods like playing and exercise. In most cases, we are able to make even the most unhappy dog enjoy his stay without having to give medication. We are happy to give you more information regarding the anxiety treatment if your dog might be one of the few that would benefit from the treatment.
 
Q. I have been to other kennels before and most of them have been very noisy. How come your kennel is nice and quiet?
A. Again, we take pride in having happy dogs. We give all our guest individual and special time based on their needs. Also, we are  picky on the dogs we take in. We don't welcome back dogs that are excessive barkers. We want everybody to have a stress free time!
 
Q. Are you open for boarding during the holidays?
A. Yes. We are open for boarding 365 days of the year, BUT we are closed for drop off and pick up during the following holidays:
Thanksgiving, Christmas Day, New Years Day, Easter Sunday, and 4th of July.
(Christmas Eve & New Years Eve, we offer drop offs/pick up in the morning between
8-10am)
 
 Q. Is your facility legal and insured?
A.  We follow all the legal state codes, we have all the legal permits, and we are insured. Please be aware that most people that offers "in home boarding" are NOT legal and they don't have the required permits.